Request Services

1. Visit the LinkUW Online Form site.
2. Click on “LinkUW Request Form.”
3. Fill out the form using the following definitions:
   • Raise this request on behalf of
     • This should auto-fill with the requester’s email address
   • What do you need help with?
     • In the first box choose either HR or finance from the drop-down.
     • In the second box choose the service you are requesting help with. If you do not know, select unknown.
   • Reporting Division
     • Select the school, college, or division you report to/work in from the drop-down. Select the division representing your home unit.
     • If you do not see your division listed, please contact your local HR or finance lead.
   • Request Summary
     • Enter a short description of the request, no more than one sentence long.
   • Request Detail
     • Fill in more information about your request. Provide as much detail as you can.
     • Do not provide sensitive information or restricted data.
     • If you are completing this request form for someone else, please put the alternate’s name in this field.
   • Attachment (optional)
     • Attach any information LinkUW may need to complete your request.
     • Do not provide sensitive information or restricted data.
   • Contact Phone (optional)
     • If you would like to add your phone number, enter it as xxx-xxx-xxxx.
4. Click the “Send” button to submit the request to LinkUW. You will receive a confirmation email with your LinkUW ticket number shortly after you submit your request.

This information is available as a PDF guide: Job Aid – How to Fill out the LinkUW Online Form (PDF)

1. Visit the LinkUW Online Form site.
2. Click on the Profile and Settings button in the upper right corner.
3. Click “Requests.” You will be able to see all your submitted requests.
4. Click “Show details” for additional information, such as request status.

This information is available as a PDF guide: Job Aid – Access Your LinkUW Requests (PDF)

The first time you fill out the LinkUW Online Form, you will be prompted to create a new LinkUW-specific Jira account. If you have already Jira account, it will not work with LinkUW.

Note: This is not connected to your Wisc ID, so when your NetID password changes, this password will not change. Please use your wisc.edu email address to sign up.

1. Visit the LinkUW Customer Portal.
2. Enter your wisc.edu email address to begin. Then click the “next” button.
3. You will then be prompted to click the “sign up” button. Click the button.
4. A “set password” link will be sent to the email address you used in step one.
5. Click on the “set password” link in your email. You will be redirected to a page to create a password.
6. Add your full name. Create a password that you can remember. Remember, this password will not change if you change your NetID password. Click the “Set password” button.
7. Once you complete this step, you will have an active Link Jira account and will have the ability to send requests to LinkUW using the online form.
8. When compete, you will be redirected to the LinkUW Customer Portal. From here, click on the “LinkUW Request Form” to submit a request.

In the future, to sign into your LinkUW Jira account, you will use the email address and password you selected in the steps listed above.

To submit a request to LinkUW, you will need to fill out the online form. If you are unable to create an account after following these instructions, please contact LinkUW the following ways:

• Send an email to help.linkuw@wisc.edu
• Visit LinkUW during one of the walk-in hours
• Call LinkUW at (608) 262-8100

This information is available as a PDF guide: Job Aid – How to Set Up a Jira Account (PDF)