Translated summary of the LinkUW website: Español / Spanish | Hmoob / Hmong | བོད་ཡིག / Tibetan | 中文 / Chinese | नेपाली / Nepali
LinkUW is changing the way administrative work gets done at UW–Madison.
We deliver timely, consistent, and customer-centered support that enables school, college, and division partners to focus on advancing the university’s mission. LinkUW is focused on performing high-volume or time-sensitive operational administrative services.
By bringing together finance and HR professionals from across campus into one team, employees will become experts in the services provided, leading to more consistent service across units and continuous improvement over time.
Through LinkUW, the university creates opportunities for employees by offering career growth, improving consistency and capability of services, and reducing associated risks and costs for the university, while keeping pace with leading peer institutions. This new model will increase the adaptability of the administrative space to adjust to the needs of the university.
What the numbers say
The information below is based on resolved or closed LinkUW service tickets with requests being sent via form, email, phone call, or walk-in office visits from November 2025 through July 2026.
Updated August 10, 2026
97%
Response to a service request within one business day
4.8/5.0
Average customer satisfaction rating after request is resolved
95%
Transactions resolved within the expected time to completion for each service provided
9,394
Requests during this time frame
Working with LinkUW is so easy. The groups does a fantastic job of taking care of the customers.